Ring Accessories
Ring Mailbox Sensor false alarms
I have installed the mailbox sensor in the back of my mailbox. It notifies me of motion when I open the mailbox door and after closing the door it will notify that it has stopped detecting motion. I keep getting motion notifications all night long and no one is in my mailbox. Anyone else having issues? I was thinking it was sensing the mailbox moving with the wind or when cars drive by or that it can see past the door on the plastic mailbox that doesn't seal 100%. Thanks
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29-01-2021 02:47:53
Responses (79)
- B
Happening for me, too. I've had my Ring Mailbox Sensor installed for nearly five months and just yesterday I started getting false alarms. I had eight false alarms yesterday and 26 so far today. I have my Ring Floodlight camera over my garage linked to the mailbox sensor so I can see that there is nothing happening for all of these false alarms.
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29-06-2021 07:59:46
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- R
Ours started false alarming yesterday as well and has gone off several times again today. It does sound like a firmware problem. Please fix!
•3
29-06-2021 08:17:31
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- S
Add me to this list. This started about a week ago. Version 1.8.8-33. It happens after the mail comes or I check it. The initial alert comes in and then a series of around 3-5 more false triggers comes through over 5 minutes or so and then it settles down again and no more false alerts. Have it set to lowest sensitivity now and still does it. Please fix this. Love my mailbox sensor otherwise!
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29-06-2021 09:12:42
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- J
Same here, just started yesterday 6/28/21. Nothing changed, just started receiving these false alarms! I lowered sensitivity to Low so will see if that helps. FYI firmware is 1.8.8-33, battery at 94%. As mentioned by BillyD I see nobody on my Ring Floodlight cam opening the mailbox during any of these recent false alarms. Seems like right after the mail person showed up the false alarms continued thereafter. I retrieved the mail and the mailbox is closed and the sensor appears to be installed exactly how it was since day one, so not sure why this is happening.
•2
29-06-2021 09:30:12
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KoreBreach
Add me to the pile. Unlike users who have had this product for a while, I just installed it a couple of days ago. With the sensitivity set to the lowest setting, I'm getting so many false alerts that the mailbox sensor is essentially worthless. I have a small amount of hope because it was working for some people before the latest firmware update. I'm on firmware 1.8.8-33. Please, Ring... I'm at least the 9th person on this thread alone with the same problem. Further info: First install was on lid (as instructed). Lots of false alarms so I re-installed it to the inside back of the mailbox. No change. Fresh batteries. Good connection to the bridge.
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29-06-2021 07:57:13
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