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Ring Mailbox Sensor false alarms
I have installed the mailbox sensor in the back of my mailbox. It notifies me of motion when I open the mailbox door and after closing the door it will notify that it has stopped detecting motion. I keep getting motion notifications all night long and no one is in my mailbox. Anyone else having issues? I was thinking it was sensing the mailbox moving with the wind or when cars drive by or that it can see past the door on the plastic mailbox that doesn't seal 100%. Thanks
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29-01-2021 14:47:53
Responses (78)
- DB
I'm having the same problem too. I have installed the mailbox sensor in the back of my mailbox. It notifies me of motion when I open the mailbox door and after closing the door it will notify that it has stopped detecting motion. However, I also get notifications in the middle of the night. I have non-ring security cameras that continuously record the area that includes the mailbox. They show that there is no motion at the mailbox at those times. No people, no cars, no bright lights, just nothing that should trigger the motion sensor.I'm thinking it is time to call Ring Tech Support to see if they are aware of this type of issue.
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22-03-2021 15:15:10
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TMy mailbox alert was working very well for several weeks. Yesterday, I started get numerous false alarm. I even went into the app & turned off motion detect & alerts. Still got a bunch of false alarms. It’s now continuing today.
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29-06-2021 14:38:47
- I
Can anyone share a resolution or suggestion for this? My mailbox keeps going off the last week or so....I can contact support, but HATE calling (no chat options it seems).
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25-06-2021 19:06:18
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- I
Can anyone share a resolution or suggestion for this? My mailbox keeps going off the last week or so....I can contact support, but HATE calling (no chat options it seems).
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25-06-2021 19:06:18
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- F
I had the Ring Mailbox Alarm installed for many months now working perfectly, and this annoying false alarm problem just started today. Inspected the sensor carefully, I don't see any insects or anything that might be setting it off.I wonder if there was some kind of firmware update sent? If this continues, it will go into the trash. First bad Ring product :frowning:
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29-06-2021 15:35:31
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missanita
I'm having the same problem. My stick up cam is connected to record whenever the mailbox is open. So at 3:35 am or 7:30pm their is an alert. Because its dark I'm never able to see someone open it. It is now a weekly notification for me now too.
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02-03-2021 18:27:17
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