My ring light transformer was working perfectly fine with my led lights. Initially ring transformer started going offiline. I reconfigured it with the bridge and it worked just fine. Now just yesterday, lights won’t turn on even if I was.preasing the button on the transformer. Transformer was switching to on and off via app but light were not tirning on. I gave a reset by holding onto the bitton on transformer.for 15 sec and that fixed the issue. Now today again, light won’t turn on unless and until I keep holding the button on the transformer. As soon I let go of it, lights goes off. Firmware also updates itself when I reconfigure it but that process goes too fast too. What could be the problem.
Hi @Naqvi212. Performing the reset was definitely a good troubleshooting step to start with. Since you’re still experiencing these concerns with the transformer, I’d recommend reaching out to our support team so they can take a deeper look. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.