Ring jamming garage door remotes frequency

UK Topics Doorbells
#1

HI

I have fitted my ring doorbell and now my garage door remote fobs will not open or close the garage door , also the car remote dont work as godas before

I contacted ring support who said I need to remove the doorbell to somewhere that doesnt interfere with the garage , I sail this is inpossible as the doorbell needs to go on the door lol

Is there a solution or a way to adjust the frequenzy of the door bell so it doesnt interefere with the garage door

When I take the doorbell off the door everything works

#2

Hi @kingkarl. If you are having interference with the wifi signal that the Doorbell is using, you can try adjusting your internet router. This will change the wifi channel that you are using and hopefully reduces the interference you are experiencing. This Help Center article here will go over how to accomplish this. I hope this helps!