I just received and installed the new Ring Intercom on an Urmet 1131-002G but I have an issue that sometimes I can’t hear the caller but the caller will always hear me correctly. I can’t pin down when or why this happens, it seems random, sometimes I can hear the caller without a problem and other times it’s just blank. I’ve rewired everything and made sure it’s wired correctly, also reset the intercom multiple times but nothing seems to fix it.
I wired my Urmet 1131/002 which is identical to yours but I tried to open the gate but without success.
Do both buttons on the intercom work for you?
I still have to test the audio.
In my urmet, I can open the gate normally by pressing the button at the bottom without having to lift the handset.
Does it work the same way for you?
Does your intercom use an “option key”, instead of the unlock key with the key icon to control the Unlock function? This is a common case in Urmet 1131 intercoms. If that’s the case for you, you’ll need to wire the Unlock from Ring Intercom to the external button. Support can best help you with it.