Ring Intercom setup unsuccessful (SKS HT4600)
Hi, I've already contacted the Ring Community Support and got this issue escalated to engineering. Currently awaiting a response. I wanted to open this topic, just in case someone experiences the same issue and to create some transparency. I'm not 100% sure how to categorize this issue, from the error described below it might be something other than a compatibility issue with my intercom. Could be a pure Ring App issue as well. Running **iOS 16.1** on an **iPhone X**. My intercom system is a **HT4600**, the brand is **SKS**. Wiring instructions displayed in the app: * Insert wire B-2 into port b * Insert wire B-1 into port a I've followed through the setup instructions given by the app, up until the point where the app is asking me to do a "test" for which I have to go downstairs and ring my doorbell. The Ring Intercom device successfully switches into the "testing mode" - you can hear the click of a relay inside the device and see the green light. The next step is to ring the doorbell and confirm this action. However, whenever I click on the "I pressed the button" button, the app switches to an error screen as follows:  Here's what I attempted to mitigate the issue: * Rebooted my router (well, I knew this wouldn't do anything, but yeah...) * Updated my phone to the latest iOS version & re-installed the Ring App * This actually made a difference, when I tried to setup the Ring Intercom device again, it ran through a firmware update this time - not sure if that was a coincidence) * Ensured there is no active VPN connection on my iPhone (saw similar threads where this error screen popped up when setting up other ring devices, but does not apply in my case) * Restarted the Ring Intercom device (removed battery) * Serveral resets of the Ring Intercom device (wiped clean by pressing the button for >=10s, removed it from app) * Checked the wiring multiple times, everything is as it should be * Rang my doorbell both from the outside unit as well as the button directly in front of my apartment) * Attempted the test while connected to my WiFi (left the phone inside), as well as through a mobile data connection (from the error it got me thinking if that makes a difference, but it did not) If anyone has any suggestions on what else I could try, just let me know, happy to try out things. I'm going to keep this topic up to date with whatever information I receive from the Ring support & engineering team. Thanks!
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28-10-2022 07:38:12
Responses (27)
- T
Hello Guys, i also have the SKS 4600/1 (which this thread is actually about, right?! ;) ) i connected everything and started the test. i was able to hear a sound from the intercom. but it was not able to open the door. after that i checked cables again, reseted, changed the battery and now (even i did not changed any wiring) i am not able do hear the sound anymore. it just tells me connection problem like most of you also have. contacted the ring support, they are on it. for me it seems to be a software bug, and nothing related to the wiring as it does not even start the testing. 
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04-11-2022 04:40:45
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A@smarthomer Ring support can definitely enable the button. They asked me if my intercom can open without picking up. I confirmed & without reset only by closing the app the button was there. Funny thing: as I have the issue that I am not hearable, a did a reset and added the device again. Outcome: no button (again) not hearable (still) I am in contact with support. Still devasted.
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04-11-2022 05:51:52
SWell, what can I say. I just re-installed the Ring app (because yesterday it was missing some doorbell ring detections :frowning:, so I thought maybe that helps). After re-installing, the unlock button magically appeared! Cool thing is, that it now also appears in the Dashboard, I can simply tap there to unlock. I’m not sure if the Ring team did something in the background. I had raised this with them, and then even some other support representative called me about my initial issue, as he saw that some new ticket was updated. Even during our call, the original ticket was supposedly updated by engineering with some technical information. So they’re watching in the background. :sweat_smile: Great! Now I just hope the Ring intercom doesn’t miss more doorbell rings, I’ll have to observe this a couple of days. If I just occasionally get notifications, then it’s pretty useless.
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05-11-2022 08:26:01
SYup, that was the initial system I used and posted about here. Although I’m currently using a HT4600/2, I’m pretty sure they’re almost identical. I bet I could plug in my v1 and it would work the same. For this specific screen you’re seeing, I’d attempt a couple of things related to your WiFi network. Maybe try adding the Ring Intercom to a guest WiFi network instead of your main one (since you’re German and probably have a fritz!box :smiley: that shouldn’t be a problem). For me that was, for whatever reason, the solution to get it added initially. Of course there could be other factors, you never know. Maybe also try: * re-install the Ring app * updating your phone’s OS * restarting your phone * ensure there’s no active VPN connection * ensure there are no ad-blockers active somewhere on the phone or on your network in general I know, it sounds like the usual “_have you tried turning it off and on again_”, but some of these things have a technical basis that might actually help. Hope we can get this working for you!
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05-11-2022 08:35:37
THey, and thank you for your help. I tried all of them. I even made a new guest wifi named ring :stuck_out_tongue: But it’s still not working. I can see on my router (asus no fritz box) that it is connected. I even can ping the ip address (which really takes long to answer - 100-300ms). Battery is fully charged, device once more reset. One more firmware update. iOS 16.1. no vpn. For the guest wifi I just used 2.4ghz. Rebooted my phone. Reinstalled the ring app. For me it seems to be a software bug. It tells me it’s connected, but when running the test (why to I have to run the test to use it?!?! So stupid) it tells me it’s not connected. Can you run the test while put off the cable from the ring device? Just to be sure it’s nothing about the wiring. But actually I am pretty sure about it because of the message shown, and because it’s too fast and the message of a wrong wiring is different.
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07-11-2022 12:09:51
S[quote="Tidle, post:69, topic:165193"] why to I have to run the test to use it?!?! So stupid [/quote] The SKS intercom system is a BUS-based system, meaning that it’s not working with simple analogue signals. Therefore, the only way for Ring Intercom to be able to detect what signal on the BUS represents someone ringing your specific doorbell button, is by conducting this test and during the process to record that specific signal to be able to detect it in the future. So unfortunately, this step is mandatory. I agree with you 100%, that the issue is probably not wiring-related. As I said in some of my other posts, I basically never touched the wiring after initially connecting it. And the device was showing up in my main WiFi network from the beginning, I was able to ping it as well from the start. So it seems like I somehow got lucky along the way. :frowning: I wish I could help you with the “secret recipe”, but I’m afraid it might just not exist. I can only suggest to try a full reset every now and then (I did this like 50 times). This is not acceptable at all though, Ring needs to address this and provide a fix, whether it is for the device firmware or the Ring App - hard to tell what is causing this exactly.
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07-11-2022 06:58:07
- T
yes thats exactly what i thougth: "WTF why is there no possibility to open the door simply with a button??? where the heck is the open door button???" the problem is that sometimes i do not get any notification on my phone. most of the times its working, but sometimes not. thats worse. but what is even more worse is that i can not simply press this stupid open button, because there is no button! WTF??? i want to press this button whenever i want, and not when ring wants it! because there is NO good reason to disable the button, let the customer choose! -.- next use case is when you forget t open the door within "the ring call" or you quit the call accidentally. then it would be great (or actually necessary) to have a simple open button. i am really angry about this. furthermore there is no official api, which is really bad for a smart home gadget that you want to integrate in your smart home. with an api it would be possibile to build your own "ringt to open" feature, which is the next feature that is missing. really bad, 3 weeks to go, then i will go back to nuki if nothing changed, even if i really love the audio feature. it would be grate to combine both. but that seems to be problematic, or at least i dont know how to wire it. do you have any experience with nuki or, even better, with nuki combining with ring? p.s. i uninstalled the ring app and reinstalled it, but still no open button. i have written the support. p.p.s i have seen you had(?) similiar problem with the ring detection or at least with getting notifiations. therefore you reinstalled the app. is it better now?
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09-11-2022 01:23:37
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SYeah, I get the frustration. Ring doesn't seem to be the company that will offer local APIs for their products, unfortunately. We could however see something coming in the DIY home automation space soon though to make things work with other systems. :slight_smile: I do have a Nuki Opener as well and it is running in parallel (shouldn't affect this device as I've just soldered a couple of wires to run the Opener in analogue mode - not messing with the BUS). There was a thread on the Nuki forum about it, it was hidden due to legal reasons, I can DM it to you (**edit:** well I can't, doesn't seem to be possible here...), direct link access should work. I think I was still missing a couple of ring detections / notifications. It looks more like it's not detecting the doorbell ring at all, because in these cases nothing show up in the event log / history... So yeah, not optimal, because in these cases you have no way of going to the call screen to talk to whoever is ringing the doorbell, and in your case to even unlock the door.
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09-11-2022 04:18:41
Ti already have set up the nuki opener and it was working absolutely great. but it was disrupting the ring detection of ring intercom, therefore i decided for my tests to disconnect the nuki opener. actually only the yellow cable coming from the handset had to be connected again to the board ( i had to cut the connection as i had to connect the nuki opener inbetween (probably for the ring detection)). and i disconnected the mail cable from nuki opener because otherwise it wont working for me. but still out of two ring bells today no one was detected. i just restarted the ring intercom to see if it helps... dont know yet. i would really love to get in touch with you to share some pictures,
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10-11-2022 12:46:41
UHi. Just read your messages. I have a HTV4600-2 but Nuki does not shows compatibility. Could you post here a picture of your wiring and if not, how could I get it ? Thanks.
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05-08-2023 08:28:58
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Hey Smarthomer, Did you manage to get your sks ht4600 installation to work in the end? I can't figure out the wiring, can you send me a photo of your wiring by any chance? Thank you El
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18-03-2023 01:13:15
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- D
Hi all I’m trying to install intercom with a Urmet 1122/31 audiokit. Could somebody tell me if it is possible to connect despite this model is not defined as compatible ? Here is a photo of the connectors inside my device. I soule need to know where to plug wires from intercom. Tanks a lot !!! 
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16-04-2023 09:24:26
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Tom_Ring
Hey Neighbors. For support regarding your Ring Intercom, we have this Help Center article [here](https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support). If you have any question, feel free to reach out via Email or Phone. Thanks, Neighbors!
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03-11-2022 08:37:40
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