Ring Intercom not working
Hey there! I received my Ring Intercom a day early (hooray!) but I'm having issues with the installation. The process itself is really simple and I'm familiar with electrical wiring so the "do it" part of the installation wasn't an issue. My current intercom is from **Siedele, model number HTA 811**, which I selected in the installation process. Here is what the app is telling me to do while using the included **Cable A**: (Had to remove this screenshot since new users can only post one picture, I posted it in a comment below) And here is how I wired it:  Seems correct to me? Just to be sure, I re-did the wiring and double checked each wire by pulling on it, there really shouldn't be any issue with the wiring but I can't think of anything else. Once I continue the setup in the app it tells me to go downstairs and ring the bell (even tried repeatedly), which I do, and I can hear it ringing inside my flat - but after a while the test fails and tells me to check the wiring, if any cables are loose , etc. but as you can tell from my pictures and the multiple checks I did, something is off. On the picture you can see there is one preinstalled yellow wire that isn't connected to the intercom, but it was like this once I opened the intercom for the first time, and the old intercom works without any issues so I don't think this causing any issues. I realise this product officially launches tomorrow and not many people have it until then, but maybe someone here can spot any issues or if there are any Ring staff here they might be able to help :slight_smile: Calling the hotline doesn't really do much since all they do is tell you to check the wiring and so on, which the app itself already did and there isn't much they can do sadly... Anyway, thanks for reading and I hope somebody can chime in and help me out!
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27-10-2022 05:13:37
Responses (17)
- H
I feel your frustration i still cant unlock the door without pressing the button to my flat first Okay last option i suggest is when wiring to the green cable in “I” twist the wires together like this and then screw it back in place tight 
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30-10-2022 11:35:28
BI feel like i have to thank you for all your help once again! I just tried your suggestion and twisted the wires together:  But them back into I and even reset the device just to be sure, it did it usual update but once again while testing it recognises the ring but opening the door doesn't work :frowning:
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30-10-2022 02:01:26
HThis is very strange when you do the test do you put the handset all back together and press the button to ur flat on the main intercom I believe
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30-10-2022 02:04:35
BYup, putting it all back together, going downstairs (at least no need for a workout since I got this device haha, we live on the 4th floor) and ringing - nothing... But even if I didn't do that, I should be able to unlock it without ringing, since this works with my old intercom, so yeah... pretty strange - I will call support again today and report back.
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30-10-2022 02:09:14
- H
Hahaha yeah its been a work out running up and down. I believe contact the maker of the intercom and maybe find out which wire is the one that unlocks the door
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30-10-2022 02:13:12
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- B
I'm not sure how you figured that out but yeah, that ACTUALLY works thank you so much!!! BUUUUUT.... now it always thinks that someone is at the door and sends me a notification every few minutes 😂 so close...
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30-10-2022 02:22:50
HMaybe now its just the app issue or maybe remove the device and set it up all again from the start and see if it works properly
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30-10-2022 02:34:48
B@Heych Yeah, remote unlocking works as well! After some testing it also doesn't recognise a door ring now, it just sends the message that someone is at the door every few minutes. Here is the current wiring:  Things I already tried: Moving A-6 back to 7 (or 10) like the app tells you to do, but obviously since there are no wires it doesn't do anything, and like you said in your first reply to this thread, according to the manual it belongs in G - so I put it back there. Moving A-5 from I to 6.1 breaks the door opening function, so that doesn't work either 🤔 I also re-did the setup like you suggested but it thinks someone is at the door while doing the firmware update haha, so the issue still persists after that. We are so close 😭
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30-10-2022 03:14:11
- B
Sadly, still some issues persist so I have to mark this thread "unsolved" again 😅 Once I press unlock the door it sends me a notification that someone is at the door (maybe intended?) and some random notifications throughout the day that someone rang the bell (current suspicion is that it recognises every door bell not just ours? Unconfirmed though and not sure if thats even possible with the current wiring - will investigate further...)
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31-10-2022 04:33:25
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- D
@Heych could you post the manual for this system. @Broshi It seems your system is not standard.  7 is supposed to be the call terminal but in your picture that is obviously not the case since it is empty. You seem to be using G for Chime/Gong signal instead. Hence your only option was to put A6 in G. It also seems that you don't have 6.1 connected to c. Which is what Heych's diagram suggests should be the case. Instead it is connected to b, which apparently is power supply for Chime/Gong. So not sure how any of this works. Most likely c is common and therefore 6.1 should be common as well if it is shorted to c. 6.1/I is for door release button. Meaning when 6.1 and I are shorted the door should unlock. Given 6.1 is common, I should be for unlock which is where A5 wire (wire for unlock) should connect. So all in all it seems Ring wiring is correct. But in your case since the connections are not standard things don't work out. Probably the same reason for false ring detections?
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31-10-2022 10:06:07
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Broshi
Sadly, Ring support takes it sweet time and it has now been 3 days since I last heard from them, all they did so far is to ask me for a picture from the inside of my current intercom so they can see the model number, even though I already told them that information in my initial mail… this is getting frustrating and will probably be the first and last Ring product for me.
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30-10-2022 11:13:36
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