‎Ring Intercom not open door on BS2012

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Ryoberlin

Ring Intercom not open door on BS2012

Im unable to open the door even after I Ring before press open. But voice is possible. The installation Guide is useless … b- and a+ are not only 1x there … (upload://lcQR3D9tsKHckJd37Gv9J1xo0o1.jpeg) ![IMG_5372|375x500](upload://9GvFNC9BRrBPogsucQ45bsl8xxx.jpeg)

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28-06-2023 10:50:29

Responses (4)

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Ryoberlin
![IMG_5371|230x500](upload://lcQR3D9tsKHckJd37Gv9J1xo0o1.jpeg) App …
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28-06-2023 10:52:42
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Ryoberlin
Thanks a lot for the great (German) Support Team, I called them a few times. Always nice. But the Problem is still there :frowning: RING Team is still Checking this since July. The Error is always the same.. RING is not opening. The Opener don't gets a signal/power... only a Noise from the Speaker instead from the Opener :D But Talking with RING is working.
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24-08-2023 04:09:42
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M
Magnus_Ring
Hi @Ryoberlin. Thank you for getting back to us. We have recently launched a new firmware to the Ring Intercom and we believe, that this should fix your problem. In the ring app, please tap on your Intercom and complete the setup of your device. Please let us know, if this resolved your issue.
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29-08-2023 08:27:47
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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28-09-2023 08:28:26
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