I need to give access to guest that needs to get inside my apartment (self check-in for b&b).
I add the new shared user (guest option) and set the access duration.
When I send the invite from the app, the guest can create an account but, at the end, he has not the option to accept the invitation. On my app I see the guest as “Invited”.
I need to resend the invite and then the guest is able to accept the invitation and unlock the door.
Am I doing something wrong? Is it possible to check this procedure.
I have already called the support and I am waiting for an answer from the engineering team
Hi @Gabriele82. We recommend trying to send the invitation from a desktop browser:
-
- Log in to your account at Ring.com.
- If you’re on desktop: tap the Dashboard home icon at the top.
- Tap Settings.
- Tap Shared Access.
- Tap the plus (+) icon under Users.
- Enter the email address of the person you want to add as a Shared User.
- Select the device(s) you wish to share.
- Tap Send Invite to share access.
Please let us know, if the same issue occurs when you try to send the invitation from a desktop browser.