‎Ring Intercom: continuous buzzing

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T

Traste

Ring Intercom: continuous buzzing

cs-support

intercom

wiring

Hi there! I just installed my Ring Intercom. It's a great piece of equipment and instructions were clear. However, I do hear a continuous and annoying buzzing on both the Ring app and the building intercom, once I answer the call. But... If I pickup the handset itself, the buzzing goes away and I can talk over the Ring app nicely. So I guess there's some kind of sound feedback/bad wiring going on. Any ideas about where to start? Thanks!

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01-05-2023 07:27:03

Responses (2)

J

Justin_Ring

Hi @Traste. We have some [articles](https://support.ring.com/hc/en-us/sections/4417082373780-Ring-Intercom) regarding the Ring Intercom that I suggest going over to see if they help. If not, reach out to our [support team](https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support) dedicated specifically to the Ring Intercom for further assistance.

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02-05-2023 05:39:02

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T

Traste

Thanks @Justin_Ring. I've been through those articles... couldn't find a solution. I'm not even able to find the cable schema for the Ring Intercom, so I can do some testing myself. I need to know the wiring schema for speaker/mic/ground. Anyway, I reached out to your support team and they're helping me. Let's cross fingers!

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03-05-2023 06:53:08

S

sektor

Hi @Traste, did you solve the problem? I have the same issue and the support seems can't help me. Thanks in advance. Ettore

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29-11-2023 10:50:26

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