Ring intercom answer issue

if the mobile phone screen is blocked it is not possible to interact immediately with the intercom remotely, if I click on answer on the notification bar a message of call ended immediately appears.
ive phone with android 13 version

Hi @postumo. Would you mind reaching out to our Intercom support team on this matter? They may ask for some examples of what you’re seeing on your end in order to investigate this further. You can contact our Intercom support team via email or phone here.

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me too. Few seconds to respond. Android