Ring Intercom and Videx 3171 Speaker Feedback
Hi All Received the intercom a couple of days ago which was great given it was not supposed to launch until the 1st. Setup was really straightforward however I have an issue I just cannot solve. I have a Videx 7131 intercom in my apartment which requires the B wiring and two wires into "L" & "-" which was straight forward. Checked and rechecked connections and all good to go. Started the setup and the intercom connected no problem, went outside to "dial" my apartment but when I tapped the app to say I had dialled (could hear my buzzer going off) but then just got a high pitched loud hum from the speaker. Tried numerous times and even with other 3171 derivatives just in case but the same. Decided to hit I could hear the voice and re-entered my call and the door unlocked. So I now have a system I can unlock the door with, and through Alexa, however I cannot hear or talk to anyone other than hear a loud hum from the outside speaker. Any ideas or help really appreciated. Can send photos or video if it helps
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29-10-2022 02:50:09
Responses (12)
- NU
Just a suggestion - add the intercom tag so that your post has better visibility on this site.
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29-10-2022 04:43:24
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- NU
Also, are you sure you mean Videx 7131 and not Videx 3171? [This site](https://intercomsrus.com/finder/#V) has details (photos, pin outs) of various Videx handsets.
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29-10-2022 04:46:51
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- L
Hi DaveGG No cannot hear anything other than feedback on the outside unit, no sound coming through the app.
•0
05-11-2022 02:39:43
NUHave you tried reducing the Intercom microphone sensitivity in the Ring app? Reducing it a couple of notches helped eliminate feedback on my system.
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05-11-2022 03:15:54
- D
Can I confirm with you that you have the unlock door button from within the app? I have the 3171 p and I do not hear what you describe. The only loud high pitched hum I hear is when outside the main entrance and when the door unlocks. It goes off after a min or so or when I end the call on the app. It sounds in mine like feedback? Everything else works though (except the app unlock button) David
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02-11-2022 10:36:50
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Heych
Send pictures of the wiring
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29-10-2022 03:54:37
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