Ring intercom - ALCAD 9630005

Hi there I just bought the Ring Intercom and only after receiving de device I found out that it’s not compatible with ALCAD 9630005, i quested supported from Ring Team and they told me that it’s not on the list of compatible devices.

I wonder if someone having the same intercom reference as mine has identified a workaround for this, at someone point I’m trying to see if I can identity the proper Ports on the ALCAD 9630005 so I can wire my ring intercom properly.

I’m afraid if I don’t get a workaround on this I’ll have to send the device back to the store.

I hope someone can help me out

My best regards

Hi @user52942 thank you for your question. We value the safety and functionality of your intercom system, so we strongly recommend sticking to the devices that have been verified by our team. This will help ensure a smooth and reliable experience with Ring Intercom.

Following investigation, our engineering team have determined your product is not currently compatible with the Ring Intercom system. Our engineering team continue to test and validate new models daily thus we recommend you monitor our Compatibility Checker Tool on Ring.com as this status may change.

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