RING incorrect password info, then refuses to respond

So last month I get an email from ring saying my password has been compromised in a data breach, but it wasn’t a ring data breach. I am forced to change my password because supposedly, bad people now have it.

When I call in and tell them that is unlikely since I use a different password for every website or account so the only way my password could be out there is if their servers were breached, they didn’t like that.

I go round and round with support and they finally “escalate” my problem and send me an email saying that I should receive a response in three days about my issue.

That was the 18th of November, slightly more than three days. Now they are completely refusing to respond to emails at all. I know that ring.com is not being blocked as I had to receive a code via email to log in here and post this, so it isn’t being caught by spam (which I checked that folder on the server just to be double sure).

Ring used to be good people, have they been bought out by some corporation that is cutting corners and just refusing to talk to anyone they cant help from their script? Should I start to look at alternatives for my video doorbells? I was thinking of adding some cameras and maybe their alarm system but after this, that isn’t looking like it will happen.

Hi @allanhall. The safety of your account is a top priority for Ring. As this is a neighbor-to-neighbor forum and not a direct line to support, I would recommend that you follow up with our support team for this password concern. They’ll be the ones that can pull up your account and take a closer look to help you reset it if needed and get signed into your account successfully. Our general email support is currently unavailable, so please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I have already spent well over an hour on the phone. They are the ones who told me they were escalating it and that I should wait on an email from them. They said I should receive an email within three business days, that was on 11/18. I have no case number so are you suggesting I call the same people back and go through all of this over again?

You said your email support is currently unavailable, yet they told me to contact them via email, who is correct?

@allanhall I do apologize that this hasn’t been resolved yet and may take another call to support. Since we are not part of the support team here, we’re not able to look at any of this information or look into your account in order to resolve this password concern. This is what our support team can help with. While our general email inbox for general email support is not available, some support teams may reach out to you via email in order to troubleshoot, but that is initiated after you reach out via phone. I hope that helps clarify things.