RING incorrect password info, then refuses to respond

So last month I get an email from ring saying my password has been compromised in a data breach, but it wasn't a ring data breach. I am forced to change my password because supposedly, bad people now have it. When I call in and tell them that is unlikely since I use a different password for every website or account so the only way my password could be out there is if their servers were breached, they didn't like that. I go round and round with support and they finally "escalate" my problem and send me an email saying that I should receive a response in three days about my issue. That was the 18th of November, slightly more than three days. Now they are completely refusing to respond to emails at all. I know that ring.com is not being blocked as I had to receive a code via email to log in here and post this, so it isn't being caught by spam (which I checked that folder on the server just to be double sure). Ring used to be good people, have they been bought out by some corporation that is cutting corners and just refusing to talk to anyone they cant help from their script? Should I start to look at alternatives for my video doorbells? I was thinking of adding some cameras and maybe their alarm system but after this, that isn't looking like it will happen.