Ring shipped my order and marked it complete, but piece were missing from the order. Ring does not follow up with a tracking number for all pieces coming in separate shipments. Ring does not update your Order history with all tracking number or subsequent shipment relating to the same order. Ring has not sent my Ring DoorBell Pro and will not respond with an answer on a resolution. I have called ring support 4 times and all they tell me is it has been escalated. No one has contacted me yet with a status on my DoorBell Pro.
Hi @antzwood. Thank you for sharing your feedback here with the Community. However, your feedback would be best shared with our support team directly as we don’t have a way to check the status of your order or share that feedback with the appropriate team from here. I would suggest following up with our support team once more and letting them know you have called about this before and you’re still waiting for an update on your order.
You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support