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Ring footage over 30 days old
troubleshooting
ring-protect-plans
Hi Does anyone know if it is possible via Ring to retrieve footage over 30 days? By default it was set to 30 days and I have only realised you can record up to 180 days. I need this for a safeguarding issue to support a member of the public who has popped a note in my door. Any help on this would be greatly appreciated. Regards

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26-08-2023 10:20:37

Responses (2)

C
Hi @user56185. Once a video has been deleted, either manually or due to the Video Storage Time running out, it cannot be recovered. There are no backups or copies stored in order to protect your privacy. If you need access to a video longer than the storage time allows, we suggest downloading the video so you have access to it on your phone or computer. You can find steps on how to adjust your Video Storage Time [here](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-), and information on downloading your videos [here](https://support.ring.com/hc/en-us/articles/115001834066-Downloading-and-Sharing-Your-Ring-Videos).

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28-08-2023 04:22:35

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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27-09-2023 04:23:15

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