Ring Security Cameras
braneo
Ring Floodlight has started to Strobe/Flicker
Ring Floodlight has recently started to strobe/flicker. There have been no changes to the wiring, location or anything over the couple years that we have had it installed. There have not been any issues relative to temperature that would cause any issues either as this is the first time in the couple years of installation that we are having problems. Lights are no longer usable as the strobe is an annoyance to not only our neighbors but us as well. Are there any replacements parts that can be provided? Please help
71106 •
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47 •
04-08-2021 01:21:58
Responses (69)
- M
I had the exact same problem with my floodlight cam. It is faulty hardware. You will have to call “support” and wait/work with them for 2-3 hours so they can walk you through all the steps already performed through their tips on the website. Once that’s through they will send you a new one.
•0
06-11-2021 01:41:17
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- U
I have experienced the Same annoying issue twice. Very annoying. The first time I was able to reset by climbing on a ladder on long call with support but second time the reset didn’t work. Both times loss of power by flipping a circuit breaker. They sending me a new floodlight pro camera but now I have to pay someone to reconnect. Unable to turn off without shutting off power to garage door. garage door. Not happy. 😵💫
•1
06-11-2021 11:13:04
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- U
I have the same issue. It has been going on for months. Resetting doesn't fix it. As a licensed electrician and automated building controls specialist, I know I am going to be very annoyed by tech support. This is a hardware issue, no amount of turning the power on and off or resetting is going to fix the problem.
•2
21-12-2021 11:39:34
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- T
I am having the exact same issue now. What's the fix? Do you have to replace the entire fixture?
•0
10-03-2022 04:20:07
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CHi @Tom106. If the troubleshooting steps previously recommended in this thread don't resolve the strobing or flickering you're experiencing with your Floodlight Cam, I recommend reaching out to our support team so they can look into this further. They will ensure all troubleshooting steps have been tried and then check the [warranty](https://ring.com/warranty) on the device to see if a replacement is necessary. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•2
10-03-2022 07:37:05
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user27
Having the same issue. First a couple months ago happened a day after install. Replacement one happened two months later. You can see there has been many submissions about this issue and they just close them as resolved by giving a generic answer. Do they think we’re all idiots and don’t know how to try all those steps before we reach out? This isn’t a new issue and has happened with ring spotlight camera for years, just wish I would have known that prior to purchase. They’ll just send me a new one again, will keep doing that since I can’t return it. BTW be prepared to wait 30-45 minutes to even speak to someone, supposedly due to COVID. You can catch COVID variant through the phone now 😂.
3
20-10-2021 12:28:23
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