Ring floodlight camera dont work with echo show 5 2nd

HELP Hi, I can’t see my ring cameras in my echo show 5 2nd but the audio work fine and amazon sent me a replacement after tried everything factory reset, restart ect anyone can help me please ?

Hi @sabapr2005. If you can not see your Live View from your Ring Cameras on your Echo Show, try the following steps:

We also have this Help Center article here with other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.