I recently requested a replacement device which was my floodlight and i had to send back the old unit. Well my father installed the new Floodlight then put the old unit in the new floodlight’s packaging so now I do not have the QR code, I scanned the MAC Address barcode on the back of the unit itself but then when prompted to connect to the ring secure wifi or whatever it says I get an error saying that it can’t connect which means I can’t finish the setup process. I need some help obviously I don’t know what else to do.
Try performing the setup process using the manual setup button on the top of the camera. I’ve had two floodlight cams and this was the only way I’ve setup mine. I’ve not done the QR code scan to perform a setup.