Responses (8)

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  dan_payne

  I've also just had the same problem. On tightening the cap, the bolt cracked the plastic mounting plate and pulled through. I was careful not to 'over-tighten' the 2nd bolt, so my camera is currently hanging off a single bolt! Hopefully a call to customer support will see a replacement delivered. But as everybody says above, Ring need to review the design. In the past I've installed several Ring floodlight cams and didn't have this problem. I wonder whether something has changed in the manufacturing process to make the plastic more brittle?

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  12-05-2021 06:10:13

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  meme

  Ugh.... hate reading this, as this was exactly what I was afraid of with the new Flooodlight Cams with plastic mounts and plastic lights.... The generation 1 Floodlight Cams have metal mounts that are super easy to install. The lights are metal with collars to fully adjust and lock in place. I thought the original mount design was clever and sturdy. Is Ring charging people to buy replacement plastic mounts?! They should send them for free!!! I posted this as a requested feature to bring back metal mounts. Please vote for it! https://community.ring.com/t/floodlight-cams-bring-back-the-metal-mounting-brackets/194995

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  13-06-2023 04:34:47

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  user47413

  I've also had this problem however the Ring spotlight Camera has been installed for months and has just broken on a second storey eve. Maybe a bird hit it? Just very random.

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  06-06-2023 06:37:15

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  13-07-2023 04:35:45

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