Ring Feeds - Filters keep resetting

For the past few months, I customize the feed filter to notices I want to receive. I’ve noticed that these filters get reset (to allow all feeds) and was wondering what I’m doing wrong.

I do save filters and apply when I make my selections, and verify that the filters have been saved (see screenshot). Only to find out a few days later, none of the feeds are filtered again.

I am on Android. I’ve reinstalled the app twice and I’m still having this issue. I really don’t want animals feeds coming through.

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I’m here for the same reason. If I leave the app and return, the settings will hold. If I actually close the app, none of the feed filter settings are saved (I’m on iOS). This is very annoying, and it would seem Ring is doing it on purpose as they make it very difficult to stop unwanted push notifications.

Hey neighbors. Please make sure to update your Ring app to the latest version available in the app store. Additionally, check if your phone has an update available for its operating software. If this continues, please let me know which make and model of phone you have, as well as which version of the Ring app and your phone’s OS you are currently on.

I have an iPhone 11 all updated, my phone and the latest ring app. My filters DO NOT save! I reduced my area to 3 miles, I’m no in a high crime area and my ring app went off 8 times last night! My wife and I are considering turning off the app at night but that seems silly. What can I do!

Hi neighbors. You also want to verify that you are not using a VPN on the phone that is not saving your filters. If you have verified this and are still having the same concern, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.