My live video works fine but when I hit on event it doesn’t work. The whole point of getting this was to see what’s going on around my home
Hi @marinaanastasia. Are you trying to view this event when connected to wifi or when you are on cellular data? Try both of these connection types to see if one works better than the other. Also, if your device has a low RSSI, you might need to improve your signal. You can try rebooting your router to see if that will improve this concern. I hope this helps!
Do you pay for Protect Plus? If not, it will not save recordings.
I am having the same issue I think the most useless money I ever spend