Amazon Alexa + Ring
Ring doorbell speaker not working with Echo Show 5
I have just setup a new Ring Doorbell and a new Echo Show 5, along with installing the respective apps on a phone and tablet, plus linking the apps and accounts. Via the phone and tablet I can successfully have a two way convo with someone at the doorbell. Via the Echo Show, I can view the doorbell camera and hear someone speaking through it, but they cannot hear me speaking through the Show. This is both with the Mic enabled and disabled via the onscreen button on the Show. In short - confirmed doorbell speaker works if communicating via phone/tablet app, but doesnt appear to work if using Echo Show
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16-05-2021 01:55:12
Responses (9)
- P
Exact same issue here too. New echo show 5 with new wired ring doorbell. The caller at the door can not hear the echo show if ring call button is pressed outside. Not sure what to do now. I suppose I will have to return both items. I will keep them if Ring replies with a time frame for the fix.
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02-07-2021 11:57:36
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SI have same problem (Ring wired doorbell and Echo Show 5, plus Echo dots) - person who rings doorbell can't hear you, but you can hear them. Could @Marley_Ring or @Tom_Ring please let us know when this is likely to be resolved? There is another thread re this issue to which I have attached a comment asking Ring to provide us all with a progress update as well.
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13-07-2021 11:34:54
SHas anyone @pwrkiter @Rachel75 had their problem solved or are we all waiting for Ring and Amazon?
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13-07-2021 11:35:28
SHas anyone @Andre_Toniolo @Simbcrc1 had their problem solved or are we all waiting for Ring and Amazon?
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13-07-2021 11:36:11
AProblem continues. I read in another similar thread that turning off rich notification would the trick. Going to test that out.. @SarahDiac
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14-07-2021 12:49:19
PNothing heard from either Amazon or Ring. I have raised topics in both their Support Forums and received nothing except generic advice of enabling/disabling the Skill etc. - all of which have been noted as not achieving anything by various other posters. I've certainly not had a request to collaborate in a demonstration of the problem or send equipment to them for testing. Not looking promising..........
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14-07-2021 02:12:59
- M
Hi, I have the same issue, I have an echo show 5, a hardwired ring door bell. When the doorbell is pressed, my echo dots make an announcement, but the echo show 5 does nothing, no announcements. I can ask the echo show 5 to show the front door, and the doorbell shows the feed on the echo show 5. I have done a factory reset on the echo show 5, I have uninstalled the skill from the Alexa app, but nothing seems to fix it. I am in Australia.
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27-09-2021 10:35:09
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- U
I just setup an Echo Show 8 and Ring Video Doorbell. I’m having the same issue, cannot talk to someone in front of the Ring video doorbell through the Echo Show 8. I have verified all firmware is up to date with each device. That the mics are activated and even disabled the Rich Notifications someone else mentioned. None of that worked. If I talk through the Ring app, the audio is played through the doorbell. I’m looking for any other suggestions. Thank you, Brandon
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12-12-2021 10:27:45
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Tom_Ring
Hi neighbors. Thanks for bringing this to our attention. We’re sorry to hear you’re having trouble with two-way audio when answering events from your Echo device; rest assured that our team is investigating and working to resolve it as soon as possible. If there’s anything else I can help with in the meantime, please don’t hesitate to ask.
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21-06-2021 06:29:20
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