Ring doorbell speaker not working with Echo Show 5

I have just setup a new Ring Doorbell and a new Echo Show 5, along with installing the respective apps on a phone and tablet, plus linking the apps and accounts.
Via the phone and tablet I can successfully have a two way convo with someone at the doorbell.
Via the Echo Show, I can view the doorbell camera and hear someone speaking through it, but they cannot hear me speaking through the Show. This is both with the Mic enabled and disabled via the onscreen button on the Show.
In short - confirmed doorbell speaker works if communicating via phone/tablet app, but doesnt appear to work if using Echo Show

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Hi I have the exact same on my echo show. However, If I ask alexa to talk to the doorbell randomly (without button presses on the doorbell), it works all right. For me the issue only happens when someone actually presses the doorbell button. Very odd. Spent 1 hour with the ring support and also with echo shoe’s and nobody could sort it out.

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It’s a bug with some localized versions of the ring skill/alexa app or echo fire os, or possibly even the firmware. I’m not sure exactly where is the problem, but I know for sure that at the very least Italian and German versions of the ring skill suffer from this exact issue, it’s a software bug. Can you guys please say where you are from? The US version isn’t affected otherwise there would be a lot more posts, but the ring skill reviews here are full of one star reviews stating exactly this issue. They need to push an update quick, I’ve been basically without doorbell for more than a month now because of this awful bug. If there is someone from ring reading this, please report it as top priority to the relevant department, some local versions of the ring skill are completely bugged and it’s impossible to use the doorbell.

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I have the exact same problem on my echo show 8 and Ring doorbell (2020 release ) of US version.

Sorry to hear about this concern persisting, neighbors! If you have not already tried, please ensure the microphone is toggled on your Echo device screen. You will see in our help center article, there are a few commands that will initiate two way audio. Check out the tips there to see if they work for you.

If none of those methods or troubleshooting steps work, try removing and re-adding the Ring skill to the Amazon device/ app. Please also ensure that your Alexa device is within range of your router’s wifi signal. Additionally, try out the two way audio on different event types, such as live view, motions, and/ or Video Doorbell rings. Feel free to let us know how this goes! :slight_smile:

i have the same issue in the UK
two echo show devices can no longer two way communicate with the ring doorbell

it works fine on my mobile so not an issue with the doorbell

Please fix this !!!

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Identical experience here in Melbourne, Australia. I can have 2-way conversation if I ask Alexa on the Show 5 to “talk to the Front Door” but if I simply tap the Show 5 onscreen mic icon when the Ring 3 is pressed they cannot hear me. I feel I’ve wasted $400 because this is for a business location and it doesn’t do what is advertised.

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Same for me ,
When it automatically launches after a doorbell press pressing the mic icon does not work

If I use voice commands to look at front door then it will work

So it’s just pressing the mic icon that is the issue for me after an automatic launch

@Marley_Ring so many people have this issue

Can this be escalated to development please as clearly a software glitch

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Hi neighbors. Thanks for bringing this to our attention. We’re sorry to hear you’re having trouble with two-way audio when answering events from your Echo device; rest assured that our team is investigating and working to resolve it as soon as possible. If there’s anything else I can help with in the meantime, please don’t hesitate to ask.

I was beginning to think that I was losing my mind! SO GLAD that I found this post and that I am not a complete fool . . . yes, everything is set up correctly. No, I don’t have microphones muted.

Contacted Ring tech support and they said that since it was working on my cell phones but not the Echo Show it was an Amazon issue and not a Ring issue. Contacted Amazon tech support and they had me try unplugging the Echo about 6 different times. Also removing and re-adding the skill, unlinking and relinking the accounts . . . of course none of it worked. It’s an internal problem and I hope that it gets fixed soon. Otherwise, the whole bunch of stuff might just be going back. I mean, it’s kind of defeating the point, right?

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As ring are owned by amazon I don’t know how they can actually say that,

Yes there are lots of people with the same issue

Please fix @Tom_Ring @Marley_Ring

Its the mic icon that’s not working when you get the ring alert appear automatically on the echo device

Exact same issue here too. New echo show 5 with new wired ring doorbell. The caller at the door can not hear the echo show if ring call button is pressed outside.

Not sure what to do now. I suppose I will have to return both items. I will keep them if Ring replies with a time frame for the fix.

I have same problem (Ring wired doorbell and Echo Show 5, plus Echo dots) - person who rings doorbell can’t hear you, but you can hear them. Could @Marley_Ring or @Tom_Ring please let us know when this is likely to be resolved? There is another thread re this issue to which I have attached a comment asking Ring to provide us all with a progress update as well.

Has anyone @pwrkiter @Rachel75 had their problem solved or are we all waiting for Ring and Amazon?

Has anyone @Andre_Toniolo @Simbcrc1 had their problem solved or are we all waiting for Ring and Amazon?

Sorry to hear that this concern is persisting for some neighbors here. Our team is certainly investigating and working to resolve this. While we continue to share this feedback with our teams, please ensure to try the steps mentioned previously in this thread.

If these suggestions do not help to resolve your concern, our support team is happy to take a further look for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Problem continues. I read in another similar thread that turning off rich notification would the trick. Going to test that out… @SarahDiac

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Nothing heard from either Amazon or Ring. I have raised topics in both their Support Forums and received nothing except generic advice of enabling/disabling the Skill etc. - all of which have been noted as not achieving anything by various other posters. I’ve certainly not had a request to collaborate in a demonstration of the problem or send equipment to them for testing. Not looking promising…

Solution for now is tuning off rich notifications. Some people have confirmed this workaround fixed the issue.

EDIT: I have tried and it fixed the issue for me!

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How do you switch off rich notifications and what does that actually stop ?