Have the same issue. Got the solar panel, it started saying “not connected.” Why should I have to undo the front plate, check connections and reset every time this happens? Isn’t there a better solution to this? This is ridiculous.
Hello @nash123456 ,
You didn’t specify which Ring Doorbell model your have. I don’t know if you own a Ring Video Doorbell 3 or 3 Plus, but if that is the case, there is a little known improvement that could give you the illusion that your doorbell is not charging properly.
The trickle charge the Ring Video Doorbell 3 gets from being hardwired or the solar charger is solely used to charge the battery and in order to maximize the lifetime of the battery, the “Ring Video Doorbell 3” and “3 Plus” now waits for the battery to hit below 90% before using the wired power to recharge the battery. Since I don’t own a “Ring Video Doorbell 3” or a Solar Charger/Panel, I’m kind of just guessing here about this, but it could be a potential explaination.
Once the battery level falls below 90%, it should start charging and display a “lightening bolt” symbol in the center of the Battery Icon on the Device page to indicate that it is charging. Even while the solar panel is then charging, it is very possible for the battery level to continue to fall until the power demand decreases and the solar can slowly catch up in bright sunlight. If you allow the battery to go below 90% and does not indicate that it has started charging again, then it could be something else, and you should call Ring Support for additional help at:
Unfortunately, due to the Covid-19, their available hours have been changed also:
I hope you find this information helpful.