J
Ring doorbell only occasionally recording
hardwired-video-doorbell
troubleshooting
hardwired-battery-video-doorbell
motion-settings
My ring doorbell is not notifying me of any motion and is only occasionally recording. I am able to get live view. I’ve checked settings and all seems to be set correctly. (Zones, record length) Also have a ring motion light and it is working just fine
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08-01-2023 01:06:02
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Justin_Ring
Hi @JRick930. If your Doorbell is missing motions, you will also want to look into the following settings: * [Motion Sensitivity](https://support.ring.com/hc/en-us/articles/115005561866-Setting-Up-Motion-Zones-with-your-Video-Doorbell-Pro): Increase it to max since yours is missing motions. * [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-): Enable this feature and turn on "Person" for both recordings and notifications. * If your Doorbell has a battery but is hardwired, you will have the option of selecting a [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency). Switch this option to "Frequent." We also have this Community [page](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) on other steps you can try to optimize your motion detection. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-01-2023 08:16:14
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