Ring doorbell only occasionally recording

Products Video Doorbells
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#1

My ring doorbell is not notifying me of any motion and is only occasionally recording. I am able to get live view. I’ve checked settings and all seems to be set correctly. (Zones, record length) Also have a ring motion light and it is working just fine

#2

Hi @JRick930. If your Doorbell is missing motions, you will also want to look into the following settings:

  • Motion Sensitivity: Increase it to max since yours is missing motions.

  • Smart Alerts: Enable this feature and turn on “Person” for both recordings and notifications.

  • If your Doorbell has a battery but is hardwired, you will have the option of selecting a Motion Frequency. Switch this option to “Frequent.”

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.