Ring Doorbell not ringing

Hello,

Bought a Ring Door View Cam a few weeks ago and absolutely love it, although over the past few days we’ve had a few issues where pressing of the doorbell isn’t registering.

The sound will play on the doorbell itself and the light will spin, however there’s no notification in the app, the chime (2nd gen) does not ring, and there’s no record of the bell being pressed in the event history, so it’s as if it was never pressed from our point of view.

Motion detection appears to be working and triggers a notification as expected, and we can see people pressing the doorbell in the motion recording and waiting, but as far as the app is concerned, the doorbell wasn’t pressed.

Device Health Check shows a good bill of health (no issues). Battery is on 74%, RSSI is currently -54, and firmware is up to date.

Worried that if issue continues, we’re going to miss visitors/deliveries and will have to remove the doorbell, which would be disappointing.

Thanks in advance for any help and suggestions!

I’m having the same issue. Started a couple of days ago. Seems to record but not ring the chime when the button is pressed. Have the blue spinning wheel of death wizzing round but no internal sound. Notifications to our iPhones are also delayed. If I open the front door from inside and press the button it rings?

all WiFi and batteries and firmware are good.

Hey neighbors! A good first step to troubleshoot a concern like this is to reset the Doorbell by holding down the setup button for at least 20 seconds. Then you’ll want to set it back up in the Ring App with the steps under Set Up a Device. If that doesn’t resolve your concern, please give our support team a call at one of the numbers available here. They can take a closer look at your device for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: