Bought a Ring Door View Cam a few weeks ago and absolutely love it, although over the past few days we’ve had a few issues where pressing of the doorbell isn’t registering.
The sound will play on the doorbell itself and the light will spin, however there’s no notification in the app, the chime (2nd gen) does not ring, and there’s no record of the bell being pressed in the event history, so it’s as if it was never pressed from our point of view.
Motion detection appears to be working and triggers a notification as expected, and we can see people pressing the doorbell in the motion recording and waiting, but as far as the app is concerned, the doorbell wasn’t pressed.
Device Health Check shows a good bill of health (no issues). Battery is on 74%, RSSI is currently -54, and firmware is up to date.
Worried that if issue continues, we’re going to miss visitors/deliveries and will have to remove the doorbell, which would be disappointing.
Thanks in advance for any help and suggestions!