Ring doorbell not charging when plugged in

My Doorbell two notified me it was down to 6% and needed recharging.

I took off the wall, plugged in the supplied orange USB cable and the top light of the blue ring started flashing. 3 hours later it’s still doing the same, and the battery is still at 6%.

Why is it not charging? (By the way, I am doing this inside, so no cold issues)

Hi @Sergeh. When recharging your Doorbell’s battery, you’ll want to leave it charging for at least 6-8 hours to make sure it receives a full charge. Additionally, please ensure it is plugged into a standard wall outlet, as plugging it into a computer to charge via the USB will charge it at a much slower rate. Once the battery is fully charged and the Doorbell is back in place, press the button to trigger a test event which should update the battery percentage in the Ring App. I hope this information helps! :slight_smile: