Ring doorbell not charging when plugged in
My Doorbell two notified me it was down to 6% and needed recharging. I took off the wall, plugged in the supplied orange USB cable and the top light of the blue ring started flashing. 3 hours later it’s still doing the same, and the battery is still at 6%. Why is it not charging? (By the way, I am doing this inside, so no cold issues)
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28-11-2020 07:36:44
Responses (4)
- G
I have the exact same problem, been plugged into the wall and still not charging.
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18-08-2021 10:42:14
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- D
I have the same issue. My battery on my Ring Doorbell 2 died completely. I have recharged it and it has reconnected to wifi and the doorbell is working fine, I can use live view etc and motion detection is working. However, it has been on charge for over 2 days and has not gone past 37%. I have read that I need to press the doorbell or allow it to detect motion before the batter level in the app will update. I have done this but it hasn't changed. The blue charging indicator on the front of the doorbell is also at about a third of the way around, indicating approx. 37%. This is plugged into the mains socket and I have tried a few different sockets too. Any suggestions please?
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19-08-2021 09:24:58
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THi @dkwrobinson. Try performing a reset on the doorbell and then checking the battery level after you reconnect it to wifi. If it is still reporting inaccurately, I suggest contacting our support team to find the cause for this. You can perform a reset by pressing and holding the setup button for 20 seconds, then releasing. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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20-08-2021 03:55:43
- U
I have the same issue. My doorbell was down to 22% so I plugged it in with y eh orange cable supplied. No lights came on. Left it plugged in for 6 hours the battery life is now 21%. I’ve tried three cables, two plugs and three different sockets. The battery charging lights never come on. I’ve tried resetting it and rebooting from the app. Still not charging. Any advice? It’s a year old.
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29-04-2025 03:54:36
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Caitlyn_Ring
Hi @Sergeh. When recharging your Doorbell's battery, you'll want to leave it charging for at least 6-8 hours to make sure it receives a full charge. Additionally, please ensure it is plugged into a standard wall outlet, as plugging it into a computer to charge via the USB will charge it at a much slower rate. Once the battery is fully charged and the Doorbell is back in place, press the button to trigger a test event which should update the battery percentage in the Ring App. I hope this information helps! :)
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30-11-2020 05:37:29
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