Make sure both your Ring app and Alexa app are fully updated to the latest versions available, and check that your phone’s software is up-to-date as well. After that, try disabling and re-enabling the Ring Skill in the Alexa app. We have steps on how to do that here.

Lastly, check through the settings in the Alexa App to ensure you have Doorbell Press and Motion Announcements enabled for each of your Alexa devices. This is necessary if you want your Alexa device to play an audible alert when someone rings your Doorbell. If these issue’s persist, click here to go to Amazon Alexa’s Help Center.

I also have the same issue. We have 4 Alexa devices and the doorbell function no longer works on any of them. Our friends also complain their Alexa devices no longer has the doorbell function working as it did before. I have reset and followed all the online advice to no avail. However, Alexa is still able to tell me i might be running out of coffee pods!

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