Ring Doorbell no longer displays LIVE view
Since May 7th, I have not been able to switch to LIVE view. Battery and power are full, WiFi signal is strong/full. All motion and alerts work but it won't record or switch to LIVE view. Any ideas?
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15-05-2020 07:16:42
Responses (64)
- D
Same issue. 7 x ring door bell (stick up gen 3).. No issues for first 6 months then all of a sudden today I cannot access live view using mobile data. I still get notifications but cannot access live view. When I get home everything works fine when connected to home wifi. Mobile is 5G with 80gb data. Never had any problems until today. Support was useless and said because they cameras work with wifi it’s my mobile carrier problem. What a joke!
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13-09-2021 11:18:23
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TPlease check out the solution i literally just found for the same issue, it's taken me reading 1000s of posts to suss this out, I really hope it works for you too - FYI I'm on Android on EE mobile network https://community.ring.com/t/live-view-just-stays-on-activating-device-on-mobile-data-worked-fine-previous-12-months/83776?u=thesquirrel
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25-09-2021 09:13:47
- B
Same problem but battery also only last 2 days now even with minimum settings.
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26-09-2021 01:16:40
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- C•
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01-10-2021 08:36:59
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Kelleen
I just purchased the ring peephole camera. Installed it yesterday. Waited for the updates. Live View has no worked at all. So what is the point of this camera? It's also not even giving me notifications. It's not my network. The speeds are fine. Every single other smart device in my home works perfectly fine. But the ring camera does not work. I've tried connecting via wifi. Nothing. Connecting via cellular. Nothing. Tried through the ring website...again nothing. Tried the rapid ring app...again useless as it will not show live view. Useless piece of junk it seems. And the Chime that came with it....junk. It's been "updating" for over 24 hours now. And goes offline randomly and has yet to function as it should. Guess I'll be packing it all up and returning to sender when I get home. What a waste of time this has been. I'm also on the 30 day trial and yet it keeps telling me I must subscribe to save videos. Uh no...not during a trial period I shouldn't. Useless. I should've known when it came via Amazon it would be a hunk of junk.
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07-09-2021 01:44:32
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