Responses (64)

• I

  Ian14

  Just taken delivery of 2nd gen doorbell, absolutely disappointed with it, boxed and going back, all set up an working apart from live feed on my Samsung, get live feed on my sons apple and on my echo dot but will not live feed on my phone, notifications working, motion sensor working, recordings, except live feed which is what I purchased it for, considering what I spent very disappointed

  0

  •

  11-02-2021 09:07:46

  •

  Reply
• M

  Marley_Ring

  A post was split to a new topic: [Spotlight Camera battery, no live view](/t/spotlight-camera-battery-no-live-view/37462)

  0

  •

  12-02-2021 03:51:27

  •

  Reply
• T

  Turbobob

  I'm another person (doorbell 3 plus) with live view not working reliably. It usually takes 3 - 5 attempts connecting to live view before it works. Not impressed given the cost (and the older lower cost doorbells are fine after speaking to a few people who own them). I've only had it about a week. I called technical services yesterday to a) resolve motion detection not always working and b) intermittent live view. The solution (still to fully test) for a) was to change motion detection frequency from the default 'regularly' to 'frequently'. Not sure why that is needed? Anyway whilst on the phone after the motion detection settings were changed and tested whilst I was on the phone, the live view worked. But this morning it's as it usually is. I'm pretty certain the current firmware is putting it into a sleep mode to preserve power. First impressions, I'm really not impressed given the reputation of Ring and also the cost and I am seriously thinking of getting my money back and changing to a different brand. Does anyone have any experience of the Eufy 2k battery powered doorbell?

  1

  •

  17-02-2021 10:53:03

  •

  Reply

  T

  Turbobob

  Well I decided enough is enough with the ring 3 plus and have returned it for a refund. I doubt it's a hardware issue, but more of a firmware issue (with the device going to sleep and taking too long to wake up and no idea of /when a firmware update wi be issued to correct it). And I have bought the eufy 2k. So far I'm happy with it. The live view connects first time every time. And I have motion detection /door bell recordings stored on the box inside the house so I don't have to pay a subscription to access the history. Only possible gripe is that it takes a few seconds to respond to a doorbell press. But I think that is the same for all video doorbells. Either way I don't regret switching.

  3

  •

  21-02-2021 05:00:34

• D

  djpieper

  I am so fed up with the Ring doorbell not connecting to the video! I have done everything suggested on their website. I'm taking it off and buying a Wyze video doorbell. It is new and shipping this month. I have had no problems with my Wyze cameras connecting. It is very inexpensive and low monthly fee. I HATE MY RING DOORBELL!

  1

  •

  19-02-2021 06:49:48

  •

  Reply
• H

  hdegenaro

  Hello, Today reading this topic, I performed the procedure to restore my Ring Doorbell 2nd generation factory defaults to see why Live View doesn't work. Initially, I was just testing with the android app on my Samsung Galaxy S20 Ultra 5G. Already with the application for the Windows 10 Pro system that I had never tested, I found that Live View works perfectly without crashing. I would like to inform you that I have a network with 3 Mesh TP-Link Deco M5 routers in my apartment and my signal level is excellent (RSSI -20). I also emphasize that the doorbell firmware is up to date. I couldn't see any reasons why it wouldn't work. With this I come to the conclusion that the problem is in the android application and not in my network. I haven't been able to access Live View for more than 1 month, the same period that I bought the doorbell.

  1

  •

  19-02-2021 08:27:52

  •

  Reply