Ring doorbell, new battery not working

I purchased a spare battery a while ago for my ring doorbell that is working fine. When i fully charge the battery and insert it nothing happens. Ring sent me a replacement but the same thing happens. My original battery works fine but if i swap it out for another fully charged battery it does not work.

Hi @user73643. I recommend contacting our support team to continue investigating your concern. Give our support team a call at one of the numbers available here.