Hi neighbors, if your Ring Doorbell is frequently disconnecting from wifi, it’s likely due to an unstable signal. There may be temporary interference, or intermittent issues affecting an otherwise strong signal. If you haven’t done so in awhile, try rebooting your router and rebooting the Doorbell. The reboot option for the Doorbell can be found on the Device Health page. These are good routine troubleshooting steps to take.

Some of the things that can cause interference include different building materials and other wifi-enabled devices. Materials like brick or concrete will degrade the wifi signal quite a bit, making it difficult for devices outside to maintain a stable connection. If your router is far from your Ring Doorbell, moving it closer may help improve the stability. Lastly, you can always reach out to our support team for more in-depth troubleshooting assistance.

This has been happening to ours too. No change to WiFi and it shows as green good signal under device health. Only started this end of January. Battery is fully charged each time but when fault happens battery is still at 89%

Same thing has happened. All devices have gone online, router is sending a strong signal. Cannot connect any devices. So frustrating.

My front door ring keeps going offline specially overnight . We have done everything possible rebooting both router and rebooting doorbell but yet it still goes off line even moved our WiFi booster closer to the front door but still goes offline very fusterating when you pay that money to keep video and there is nothing there because it’s offline has not done this before .,we even pay for a faster wifi but still it goes offline. The only one that don’t go offline is the electric ring security light to the back garden. Not happy at all .

Hi neighbors. If you have tried the steps mentioned in the solution and are still having the same concern, give our support team a call for further assistance.