U
Ring doorbell history
battery-video-doorbell
troubleshooting
event-history-timeline
I pay for my ring subscription and I’m needing to retrieve videos over a 2 week period from August 14th to the 25th. These videos have not saved on my doorbell or auto-deleted and are desperately needed for a court case! Can I get this footage back and if so how can I retrieve this footage?
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09-10-2023 09:38:21
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Tom_Ring
Hi @userdave. Did you have an active Ring Protect Plan during this period? If there was no active plan, then there is no footage to retrieve. Footage is only recorded if there is an active plan on the account.
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11-10-2023 03:31:40
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