Person at door can hear me ok, though I can hardly hear person at the door, they are very quiet. Using Samsung mobile with Ring Doorbell. Any ideas what the problem is ?
Hi @mglither! Audio connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
As you mentioned visitors hearing you just fine, but you being unable to hear them, let’s check on the Ring app. Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing audio on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth is disabled, and check for any apps that might conflict with the Ring app. I hope this helps!