Sorry to hear about this, neighbors! Your Alexa enabled devices, Ring skills, and routines should be working as intended. As mentioned prior in this thread, the best first step is to check network connection for both Ring and Alexa devices, for an optimal experience. Next, try removing and re-adding these skills and routines, as well as remove and reinstall the apps on your mobile device. Checking for an update may help as well.
Some neighbors have shared success with power cycling their network, if you notice both Alexa and Ring devices are not connecting as intended. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.