Amazon Alexa + Ring
Ring Doorbell "{devicename} isn't responding" in Echo Show
When I say "Alexa, show me the FrontDoor " it says "Waiting for ring.com" and then immediately says "Front Door isn't responding". It was working fine yesterday! My suspicion is that this has something to do with Ring's new forced two-factor authentication. I know why you forced it after all the bad headlines but two-factor breaks machine-to-machine linked SaaS like this. Surely you have a plan to fix it? Thanks
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14-04-2020 09:00:25
Responses (37)
- U
Thank you 🙏 worked for me had to wait a couple of minutes but worked in legacy mode as stated, thank you for taking the time to investigate.
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06-02-2023 01:28:21
- S
Just to let you know the reply from Dark_Illuminations worked for me, I accepted the switch to Legacy Mode from the website & not the app & BOOM! It worked straight away. Thanks Dark_Illuminations, it was doing my head in.
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05-02-2023 12:14:28
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- A
Yes! That is the solution! Log into Rings website and click on the camera that doesn’t load up. It asks to switch to Legacy Mode and once you do the problem resolves. Clearly Ring themselves didn’t attempt to trouble shoot this 🙄 Turns out to be an easy fix.
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05-02-2023 01:46:18
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- U
That is the solution! Log into Rings website and click on the camera that doesn’t load up. It asks to switch to Legacy Mode and once you do the problem resolves. THIS WORKS THANKS.
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06-02-2023 09:25:40
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- L
I joined up just to thank you for your help! It worked for me. 90mins it took me to sort this. It’s a pitty it took a member to sort this out for others, and not ring!!!
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07-02-2023 01:00:17
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Dark_Illuminations
Here’s the working solution for me, YMMV. I have four Ring cameras which worked perfectly with my three Echo Shows and the iOS Alexa app for about six months. A few weeks ago, whenever the front yard camera would detect motion, the nearest Echo Show would announce it, spin its wheels for about 20 seconds, and then say “hmm… the front yard camera isn’t responding.” My other three Ring cameras still worked fine with my Echo Shows. Also, I could still connect to the front yard camera using the Ring iOS app. The Alexa iOS app would not connect to the front yard camera, but still connected properly to my other three Ring cameras. I went painstakingly through this thread and tried literally every suggestion, to no avail. I then wanted to reply to this thread, so I had to register my Ring account with the Ring website, even though I was already registered with the Ring iOS app. That’s when I figured it out! On the Ring website (not the Ring iOS app!) I clicked on my front yard camera. The website told me that this camera uses an outdated HVEC video format, and asked if I wanted to switch it to Legacy Video Mode. I accepted, and like magic, the camera now works on all devices and apps. My theory is that Amazon pushed out some Alexa software update which dropped support for older video formats, and that one of my four cameras was of an older manufacture date. The older cameras require being switched to legacy mode to work properly with the updated Alexa software. The capacity to update the camera video mode seems to only be available through the Ring website. Not the best user experience, but all’s well that ends well. I hope this helps some of you.
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04-02-2023 09:33:08
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