Amazon Alexa + Ring
Ring Doorbell "{devicename} isn't responding" in Echo Show
When I say "Alexa, show me the FrontDoor " it says "Waiting for ring.com" and then immediately says "Front Door isn't responding". It was working fine yesterday! My suspicion is that this has something to do with Ring's new forced two-factor authentication. I know why you forced it after all the bad headlines but two-factor breaks machine-to-machine linked SaaS like this. Surely you have a plan to fix it? Thanks
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14-04-2020 09:00:25
Responses (37)
- K
Yall have the same lousy replies like this isnt a RING issue. Clearly this isnt just randomly happening to people in random places that have spent hundreds of dollars with your company. Yall need to fix this. I didnt buy these cameras for 35 secs of surveillance then 35 seconds of buffering and cutting out
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01-01-2021 12:06:35
- E
I have the same issue between my echo show 5 and my doorbell and spotlight cams. It's a constant issue. Cameras show fine on other WiFi devices . Removing the Alexa skill, restarting devices, and resetting my network have had no effect. Seems like these are the only suggestions for fixing this from ring support. Is anyone going to take a serious look at this?
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30-12-2020 10:08:56
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- L
I’m so glad I found this thread! I’m having the exact same issues with my brand new Echo Show 5 and my 1st gen Ring video doorbell. When I say: “Alexa, show my front door”, it says “Front Door isn’t responding” and it goes to “Waiting for ring.com” screen for like a second. Already did everything that was recommended, and nothing works. But if I’m persistent and ask “Alexa, show the front door” several times, it works on one of the attempts. Sometimes on the 3rd time, sometimes on the 4th time. Once I got lucky and it worked on the 2nd attempt! This is extremely frustrating because I only bought this to connect with the Ring! Piece of crap. Any fix??
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31-12-2020 06:05:49
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- P
I assume this has never been resolved? I purchased a ring door bell camera and an echo show 8 and have the same issues as others - connects when it feels like it. It does however work correctly through the phone app
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21-01-2021 03:30:27
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- S
I have the same issue with mine. So frustrating! It takes far to long for my Echo Show 5 to connect. Too many times a person has been at the front door before the Show even connects. One thing I found a bit odd....just today I received a survey from Amazon inquiring if I would be disappointed if Alexa and Ring parted ways or what they could to improve. Maybe they ARE working on it?????
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08-02-2021 06:59:53
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Marley_Ring
Sorry to hear about this, neighbors! Your Alexa enabled devices, Ring skills, and routines should be working as intended. As mentioned prior in this thread, the best first step is to check network connection for both Ring and Alexa devices, for an optimal experience. Next, try removing and re-adding these skills and routines, as well as remove and reinstall the apps on your mobile device. Checking for an update may help as well. Some neighbors have shared success with power cycling their network, if you notice both Alexa and Ring devices are not connecting as intended. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please see [here](https://support.ring.com/hc/en-gb/articles/360041597471) to contact support.
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29-12-2020 04:33:30
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