Hi please help? I have been faultlessly viewing my ring doorbell and cameras on my TV via an Amazon firestick for a long time now.
It has now stopped working. It goes to connect and and states waiting for ring.com and after a while returns to the main home page. Randomly after this the Alexa voice function will no longer work on the firestick unless I reset it. I have tried a factory reset of the stick. Disabled ring skill and re added it. Nothing seems to work. I presume it’s a software update issue. The ring cameras show fine on my echo show devices. I have tried everything! If anyone has had this issue and fixed it I would love to know. Wifi connection is good.
Hi @Tonk1062. Have you contacted Amazon’s support team regarding this? Removing and re-adding the Ring skill alongside a factory reset are the main troubleshooting steps you’d want to try in this case. Since it’s still not working after trying those steps, it may be best to bring this up with their support team directly if it may be a software update concern.
Hi, I have spoken to both Amazon and Ring and no one can provide a solution.
Having spent sometime googling this problem it would appear I’m not alone and lots of people have had this same problem. It’s very frustrating and surely there must be a solution ?
I have a Ring Doorbell and several Fire Sticks (both 4K and std) and “Alexa show my Front Door” stopped working on the Sticks/TVs when Ring implemented forced 2FA.
It doesn’t matter if I place the request to a Dot or the mic on the remote. Rebooting the Fire Sticks doesn’t help and all apps are up to date (i.e Sylk browser). Live view still works in the Ring app on my Samsung S10+ android phone and Samsung S7 Lite tablet but only after I enter the 2FA code I am texted.
I strongly suspect it is wanting a 2FA code but the Stick/TV isn’t providing one. The error “Communication with Front Door disabled because the request started from linked Alexa device”, seems deliberate, like they are not allowing requests from an Alexa device because they can’t provide a 2FA code.
I feel it is extremely dishonest and misleading that RING still advertises this ability on their website, https://support.ring.com/hc/en-us/articles/115003247146-Integrating-Amazon-Alexa-supported-Devices-with-Ring-Devices, when they give the error “Communication with Front Door disabled because the request started from linked Alexa device”
Note: I have 35 yrs experience in Electronics and IT with degrees in both.
Tonk1062, when you say “it works on Echo Show devices”, do you get prompted to enter a 2FA code? As I posted, it stopped working on the Sticks when Ring implemented 2FA.