Hi @user50007. Try the following steps for your concern: - Reboot your router by unplugging it for a few seconds and plugging it back in. - Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds. - Try using a different phone or tablet to complete the setup using the same account you created on your original phone. - Bring your Doorbell into the same room as the router and complete your setup. We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/218144403-In-app-Setup-Failing-Due-to-Router-or-Modem-Issues) with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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