Ring Doorbell 3 Speaker Too Loud

I have a Ring DoorBell 3 mounted outside our office door. It is connected to a 2nd generation Amazon Echo Show. Works perfectly except for one major issue… despite having the doorbell volume slider in the app turned all the way down, when we talk to whoever rings the doorbell through the Echo show, the volume that comes out of the doorbell sounds like it is on max volume. However, when I do the same thing through the app on my phone, my voice comes through at a low volume just like I have it set. I contacted customer support; I screen shared with them and they verified that in fact all the settings on both the Ring App and the Alexa App are correct. Indeed, as posted here and other forums, there is an unaddressed issue where Alexa/Amazon Device is overriding the volume settings of the doorbell, which results in our voices being output at max volume through the doorbell. So much so that I disabled the mic because whatever we said could be heard down all of the hallways in all of the adjacent offices. I hope it gets squared away soon as the two way audio was one of the reasons I got the more expensive ring device. It allows us to keep our office secure by being able to communicate with(and identify) who is at the door.