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Ring doorbell 3 plus solar charger not working
Without wanting to sound like a broken record, after reading the other messages. I recently bought the solar charger for the ring doorbell 3 plus. Doesn't work. Not even slightly. I installed it inproperly and made sure it's clean of any debris (although being brand new that wasn't an issue), it's in full sunlight for several hours of the day, and nothing. It doesn't even hold the charge. I'm having to take the battery out and charge it up just as much as I was before.Why are you selling a product that doesn't work? £50 completely wasted!
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21-08-2020 09:25:08
Responses (9)
- D
Interesting reading... Bought my RVD3 about a month ago with the solar charger coming from amazon. The battery went down 50%in 7 days, so contacted ring. Disconnected solar charger and battery lost 9% in 7 days. So, it seems the solar charger faulty as actually draws battery power rather than replace it!! Called amazon and they have replaced charger. I am now testing 2nd solar charger. Showed ad being connected straight away, battery went down 4% in 2 days, then increased by 2% the next. Was quite happy with it at this point, but next day shows as "not connected". As not connected the battery is dropping every day. Will keep an eye on it over next few days and if its still not recognised/charging I'll bang it back to Amazon. By the looks of the number of issues these solar units are having, would think that Ring must be aware of a quite obvious manufacture/software issue here. Honesty is the best policy Ring... Your products aren't cheap, so respect your customers before you lose them.
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25-01-2021 19:47:36
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- P
I bought 3 Solar charger for the Doorbell 3 for myself and also one for the Doorbell 2 which I installed for my mum. Her one seems to be connected and showing a sun above the battery. It also states that it's connected and charging. However, mine just shows as connected but not actually charging the battery which is now at 47%.
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26-07-2021 14:35:44
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- W
I have the exact same problem with my solar charger, it is not working.I went and bought another one and its exactly the same...NOT WORKING.it says in the app that the solar in not connected and doesn't have a sun on top of the battery icon.I also have the first Ring Doorbell with a solar charger and that works fine.Every person that has purchased one of thesechargers for the Ring Doorbell 3 all don't work so it is obvious that there is a fault and you should be dressing the problem with either a replacement of a working model or a refund.What are/can you do for me
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19-04-2023 11:48:05
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Chris01639
My solar charger is finally showing as connected! Took a week and lots of pointless resets and taking it off and on. Uninstalling the app, moving my router, blah blah blah... All pointless and made no difference, it always showed Solar Charger Not Connected!I think the information supplied with charger does not give enough details. It more or less shows a simple process and that your solar charger is working as soon as it's fitted. Well it does and all the above was pointless... What the instructions should say is that the status will show not connected until the battery is below 90. The sun has been shining for a few hours and you refresh the health check by viewing a live feed, then wait a bit more and provided that the sun is still shining it will show as connected. I was furious with this purchase thinking that it will never show connected. Now i finally have had the right conditions for the charger to show as connected.Now we have to see if the solar charger keeps the battery with enough charge and hope the sun shines enough.
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07-01-2021 09:30:41
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