Ring Doorbell 3 plus poor wifi

Just changed from a Ring Door Bell 1 to a Ring Door Bell 3 Plus and the wifi connection is terrible compare to the Ring 1 Live Feed takes forever And advice please

Hi there, @Ian68. It is possible that your Video Doorbell 3 is connected to your 5Ghz wifi network, whereas the 2.4 Ghz wifi connection may work better over distance and through exterior walls. If this is not the case, check out our Community post about RSSI for tips on optimizing signal strength. Feel free to let us know how this goes. :slight_smile:

Hi

Thanks for the reply but it is definately connected to 2.4ghz i have also put a wifi booster next in the porch next to the bell and i am still struggling wit live feeds and wifi signal

Same here. Door bell 2 40-50 rssi, new 3 plus 66. I’ve bought WiFi extender and now the new chime pro. 39rssi on chime 2ft from door bell and still 66 rssi. Cannot acces live view and so slow. Absolutely waited my time and money with this. Will change back to the old doorbell.

Hey neighbors! You may also want to try the Rapid Ring App, which is a companion to the Ring App that is designed to allow you to answer notifications and access Live View more quickly. You can learn more about it in our Help Center Article here. If that doesn’t help with your concerns, then you may want to follow up with our support team. They’ll be able to pull up your account and take a deeper look at your device in order to help resolve this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: