Ring doorbell 3 plus- no live feed

Problem is no live feed, apart from when motion is detected or when the bell had just been pressed and for a few minutes after. You cannot access the live feed on demand. Any suggestions?

Hi there, @Lea1. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :slight_smile:

Since the last app update I am having problems seeing live feed. It records on the cloud and can playback. I have reset the router and wifi chime and doorbell but hasn’t made it better. Only had issues since update.