Ring Doorbell 2 stopped working

Back in November my Ring Doorbell 2 stopped working. I changed batteries, did a hard reset, followed online guides but it remained dead.

I replaced the doorbell with a new one and in doing so removed the old doorbell from my account.

Yesterday my protection plan renewed and while I was looking over what was included I noticed the extended warranty part.

I called today and was informed that because I removed the doorbell from my account that it affected the warranty. I can find no where that is states that.

Has anyone had issues with this and is it worth calling back and escalating?


Hi @Polar. As long as your device had an active Ring Protect Plan without a lapse in coverage, it should be good. If you’d like to follow up with this, reach out to our team on Facebook. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.