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Ring Doorbell 2 stopped working
Back in November my Ring Doorbell 2 stopped working. I changed batteries, did a hard reset, followed online guides but it remained dead.
I replaced the doorbell with a new one and in doing so removed the old doorbell from my account.
Yesterday my protection plan renewed and while I was looking over what was included I noticed the extended warranty part.
I called today and was informed that because I removed the doorbell from my account that it affected the warranty. I can find no where that is states that.
Has anyone had issues with this and is it worth calling back and escalating?
Thanks
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09-01-2024 02:34:00
Responses (1)
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Tom_Ring
Hi @Polar. As long as your device had an active Ring Protect Plan without a lapse in coverage, it should be good. If you’d like to follow up with this, reach out to our team on Facebook. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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11-01-2024 07:18:39
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