Ring Doorbell 2 Solar Charger

Like many others I’m having issues with the solar charger showing not connected. I have troubleshooted, disconnected and cleaned the connections, reconnected the wires and reconnected the doorbell to the app and still showing as not charging.

I installed it last week (the day of the AWS outage) and since then we have had a couple of clear days where the panels have had direct sunlight for more than 4-5 hours but still no signs of life. I’ve seen that there are a few posts of dud units out there, so I’m wondering whether to wait until the spring (when we are likely to have better weather and a higher sun) or trying to get a replacement now.
Anyone have any ideas?

Hi @Typhoon1404. It sounds like you’ve done the recommended amount of troubleshooting to get this to work. Since that is the case and you’ve had no success, I’d recommend contact our support team to look into this a determine the next best steps. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.