Ring doorbell 2 recording issues (settings help)

Can anyone help with Ring doorbell 2 settings? The recordings aren’t working properly; a lot of the time the video just shows someone appearing at the door and then the video stops and/or they disappear?! It doesn’t show where they come from/leave to, also the recording of them at the door doesn’t seem to flow constantly, it seems to skip, it’s not a smooth video. I hope that makes sense?! I have tried regularly to correct the issue in settings with the correct motion zones and recording length, frequency etc. but to no success, it kind of makes having it a bit pointless atm I think so if anyone can help that would be great! Thanks!