Ring doorbell 2 not notifying me?

Question

I have a hardwired ring doorbell 2 and it doesn’t notify me when someone is at my door or rings my doorbell. I have all my motion sensors high and the alerts on and I’ve tired uninstalling and reinstalling the app. I’ve also connected and disconnected it from the wifi. It works on my husbands phone but not mine. I have the main account and he is the shared user,

Caitlyn_Ring · Answer

Hi @user17261. It sounds like the notifications on your phone aren't coming through even though your Doorbell is working, as the notifications are going through to your husband's phone. I'd recommend reviewing all the troubleshooting tips and tricks for notifications in our Community Post [here](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556). If that doesn't resolve this, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

user23733 · Answer

I’ve tried and still the doorbell does not ring

Ring Video Doorbell

Ring doorbell 2 not notifying me?

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