Hi @user17261. It sounds like the notifications on your phone aren’t coming through even though your Doorbell is working, as the notifications are going through to your husband’s phone. I’d recommend reviewing all the troubleshooting tips and tricks for notifications in our Community Post here. If that doesn’t resolve this, you can give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.