‎Ring doorbell 2 failing

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user69059

Ring doorbell 2 failing

battery-video-doorbell

cs-support

My ring doorbell 2 has a newly charged battery, but no connection lights, offline, no signs of life. (The ring uk contact number goes to number not recognised). Any help much appreciated

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30-11-2023 12:57:19

Responses (2)

C

Caitlyn_Ring

Hi @user69059. Make sure the fully charged battery is properly inserted in the Doorbell, then attempt a reset by holding down the setup button for 20 seconds. Once the reset is complete, attempt a new setup in the Ring app using the steps under Set Up a Device. If the Doorbell is still unresponsive after attempting these steps, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus). The hours of operation for our phone support in the UK are 7AM-7PM BST (8am-8pm CET), Monday-Sunday.

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01-12-2023 03:24:54

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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31-12-2023 03:24:55

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