U
Ring doorbell 2 does need resetting to reconnect
battery-video-doorbell
troubleshooting
Hi all
We’ve had the ring 2 for a while and every time the internet stops working for any length of time, the doorbell disconnects and refuses to reconnect unless I reset it to factory settings
What’s worse is that there isn’t even a notification when it goes offline. So we have literally no idea if someone is at the door if it disconnects.
I feel like this is not an issue that should happen. What sort of device cannot automatically reconnect to a wifi point? We are using a brand new router from Bt. So it is not like it’s obscure..
Any help would be great. Thanks
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01-01-2022 12:15:05
Responses (4)
R
This seems to be a common problem mine does this as well and it won't even connect to an access point 6 inches away. Driving me nuts.
1
06-05-2022 01:40:46
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T
Hi @RegGraham. In addition to the questions above, what type of surface is your Doorbell mounted to? If it is mounted to brick or stone, it can have an intermittent connection due to the interference from the building materials it is mounted to. It is also a good practice to reboot your internet router weekly to ensure your devices maintain a strong connection.
1
09-05-2022 06:48:57
U
Mine is doing the same it never used to but all a sudden is which is really annoying
1
18-05-2022 03:35:30
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C
Hi @user12075. Have you checked the information in either of the replies by Tom? If your Ring Doorbell isn't automatically reconnecting to wifi, it's good to check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) as well as look at potential causes of interference around your Doorbell. If your wifi router hasn't been reset in awhile, I would also recommend giving this a try to ensure the router is performing optimally.
For persistent connectivity concerns, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team can assist with additional troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
20-05-2022 05:49:04
C
0
29-03-2023 11:51:18
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Tom_Ring
1
03-01-2022 03:49:11
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